Returns & Refunds
Returns Policy
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Kahon app or website. Return request must be raised within 14 days for KahonExclusive items, or within 7 days for non-KahonExlusive items from the date of delivery.
- For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on).
- Delivered product is incomplete (i.e. has missing items and/or accessories)
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
- Delivered product does not fit. (i.e. size is unsuitable)
Returns Policy per Category
Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.
Clothing, Apparel, Sunglasses, Shoes & Accessories
Change of mind is applicable for return and refund (excluding non-KahonExlusive items shipped from overseas)
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Kahon’s assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.
Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden,Other Accessories
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Kahon’s assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Items that are non-returnable: Any custom-made items
Refund Policy
Issuance of Refunds
- 1. The processing time of your refund depends on the type of refund and the payment method you used.
- 2. The refund period / process starts when Kahon has processed your refund according to your refund type.
- 3. The refund amount covers the item price and shipping fee for your returned product.
Refund Types
Kahon will process your refund according to the following refund types.
- 1. Refund from returns – Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
- 2. Refunds from cancelled orders – Refund is automatically triggered once cancelation is successfully processed.
- 3. Refunds from failed deliveries – Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.
Payment Method | Refund Option | Refund Time |
|---|---|---|
Debit or Credit Card | Debit or Credit Card Payment Reversal | 7-10 working days |
Equated Monthly Installments | Debit or Credit Card | 7-10 working days |
Rocket (Wallet DBBL) | Mobile Wallet Reversal / Rocket | 7 working days |
Nagad | Mobile Wallet Reversal / Nagad | 7 working days |
DBBL Nexus (Online Banking) | Card Payment Reversal (Nexus) | 7 working days |
bKash | Mobile Wallet Reversal / bKash | 7 working days |
Cash on Delivery (COD) | Bank Deposit | 5-7 working days |
Kahon Refund Voucher | 1 working day | |
Kahon Voucher | Refund Voucher | 1 working day |
Note: Maximum refund timeline excludes weekends and public holidays.
Modes of Refund | Description |
|---|---|
Bank Deposit | The bank account details provided must be correct. The account must be active and should hold some balance. |
Debit Card or Credit Card | If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Kahon, please contact your personal bank. |
Refund Voucher | Vouchers will be sent to the customer registered email ID on Kahon and can be redeemed against the same email ID. |
bKash / Rocket / Nagad Mobile Wallet | Similar to bank deposit, the amount will be refunded to the same mobile account details which you inserted at the time of payment. |
Important Note:
- The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
- In case of any refund, the received cash back amount, if any, will be adjusted with the refund amount.
- For voucher refund method will not eligible for any modification.
How to Return a Product
- Sign in to your Kahon Account, click on “My Account” from bottom.
- Select the “My Order” section and click on the View all.
Choose the item you want to return and click on “initiate return”
Please select your desired refund method.
- Fill in the Return Form along with the available return options (pickup/drop-off)
**Selecting otherwise, might result in return cancellation.Delivery Mode Return Modality Doorstep Delivery Pickup/Dropoff Collection Point Only Drop-off Pack your return package securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you. Write your order number & return tracking number clearly on the outer side of the package.
Head to your nearest drop-off point or wait for collection by our pick-up service. While handing over your package to Drop-Off station/ Pickup Agent, please collect the Kahon Return Acknowledgment paper and reserve it for future reference.
- Make sure you have written your order number and return tracking number on your package at the time of drop off. You can view your return tracking number as soon as you have filled the Online Return Form and logged your return request.
Return Your Product Easily with Kahon Return Policy
Are you unsatisfied with your recent Kahon purchase? Returning a product on Kahon is hassle-free. Discover the straightforward steps on how to return in Kahon. Kahon return process ensures your shopping experience is smooth and trustworthy. Our comprehensive guide ensures you are well-informed about your rights and the procedures to follow. Whether it’s a faulty gadget or a mismatched outfit, learn how to navigate the Kahon return process seamlessly. From initiating a return to tracking it, find out how to return to Kahon effortlessly. With Kahon’s customer-friendly return policy, your satisfaction is our priority. Discover the simple and streamlined Kahon return process designed for a hassle-free shopping experience.
Your Step-by-Step Guide on Kahon Returns
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